Processing time

Orders are reviewed before shipment.

After checkout, Haitouch reviews product details, shipping information, and any custom requirements before preparing the order. Processing time may vary by product type, order quantity, stock status, and customization requirements.

Shipping destinations

International delivery is available for many destinations.

Haitouch supports international shipping for touch hardware orders. Available shipping methods, delivery times, and costs may vary by country or region, product size, package weight, and carrier availability.

Delivery estimates

Estimated delivery times are not guaranteed.

Delivery estimates are provided for planning purposes only. Actual delivery may be affected by customs processing, carrier delays, holidays, remote locations, weather, or other conditions outside Haitouch control.

Customs, duties, and taxes

Import charges may apply.

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges required by the destination country or region. Unless otherwise stated in writing, these charges are the customer’s responsibility.

Tracking

Tracking information is sent when available.

When your shipment is processed by the carrier, tracking details may be sent by email or made available through your account. Tracking updates can take time to appear after the label is created.

Shipping damage

Inspect your package when it arrives.

If a package arrives damaged, please take clear photos of the outer packaging, inner packaging, shipping label, and product condition. Contact Haitouch support within 7 days of delivery so the issue can be reviewed.

Address issues

Please confirm your shipping address carefully.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping fees may apply if a package is delayed, returned, or redirected because of an incorrect or incomplete address.

Before contacting support

Have these details ready.

• Order number or purchase email.
• Shipping country or region.
• Tracking number if available.
• Photos if reporting delivery damage.