Information we collect

We collect information needed to operate the store.

When you use haitouch.com, create an account, place an order, or contact support, we may collect information such as your name, email address, phone number, billing address, shipping address, order details, product interests, and support messages.

Orders and accounts

WooCommerce account and order data.

We use order and account information to process purchases, manage checkout, provide invoices or order confirmations, arrange shipping, support warranty requests, and help you review order history from My Account.

• Order number, purchased products, quantities, and totals.
• Billing and shipping details provided at checkout.
• Account login details and saved customer information.
• Support history and messages related to your order or product.

Payments

Payment information is handled by payment providers.

Payments may be processed by third-party payment service providers. Haitouch does not need to store full card numbers to process normal online payments. Payment providers may collect and process payment information according to their own security and privacy practices.

Shipping and support

We share necessary details to fulfill orders.

To ship products and provide support, we may share necessary information with carriers, fulfillment partners, payment processors, email service providers, analytics providers, and technical service providers. We only share information needed for the related service.

Cookies and analytics

Cookies help the store work properly.

Our website may use cookies and similar technologies to keep cart and checkout functions working, remember account sessions, improve site performance, understand traffic, and support security. You can manage cookies through your browser settings, but some store features may not work correctly if cookies are disabled.

How we use information

We use customer information for practical store operations.

• Process and fulfill orders.
• Send order, shipping, account, and support updates.
• Provide installation, driver, warranty, and product support.
• Improve product pages, checkout, support resources, and store experience.
• Prevent fraud, protect the website, and comply with applicable obligations.

Data retention

Information is kept as needed.

We keep order, account, and support information for as long as needed to provide services, maintain business records, support warranty and returns, comply with legal requirements, resolve disputes, and improve customer support.

Customer choices

You can request help with your information.

You may contact Haitouch support to request access, correction, or deletion of certain personal information, subject to order records, legal obligations, fraud prevention, and legitimate business needs.

Security

We use reasonable safeguards.

We use reasonable technical and organizational measures to help protect customer information. No online system is completely risk-free, so customers should also protect account passwords and avoid sharing sensitive information in unsecured channels.

Policy updates

This policy may be updated.

Haitouch may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the website means you accept the updated policy.