Website use

Use this website responsibly.

By using haitouch.com, you agree to use the website only for lawful purposes and in a way that does not interfere with the website, store, checkout, account functions, or other customers.

Product information

Product details are provided for selection and planning.

We aim to keep product descriptions, images, specifications, pricing, and availability clear and accurate. However, product information may change without notice, and minor differences may exist between product images and actual hardware.

Orders and payment

Orders are reviewed before fulfillment.

After you place an order, Haitouch may review product details, payment status, shipping information, and any custom requirements before fulfillment. We may contact you if additional information is needed to process the order.

• Prices are shown in the store currency unless otherwise stated.
• Payment must be completed before shipment unless agreed in writing.
• Orders may be delayed if shipping details or custom requirements are incomplete.

Pricing and availability

Prices and stock may change.

Prices, promotions, product availability, and shipping options may change at any time. If an error affects your order, Haitouch may contact you to correct the issue, offer an alternative, or cancel and refund the affected order when appropriate.

Custom products

Custom-size orders need careful confirmation.

For custom touch frames, panels, or project-specific configurations, customers are responsible for confirming dimensions, installation requirements, operating system compatibility, and project details before ordering. Custom products may have special return restrictions unless defective or otherwise agreed in writing.

Shipping and customs

International orders may involve import charges.

Shipping times, carrier availability, customs processing, import duties, taxes, and other destination charges may vary. Unless otherwise stated in writing, customers are responsible for customs duties, taxes, brokerage fees, and other import-related charges.

Returns and warranty

Returns and warranty are handled under our posted policies.

Return eligibility, warranty coverage, shipping damage claims, and service requests are handled according to the applicable Haitouch policy pages and any written agreement connected to your order.

• Warranty & Returns Policy
• Shipping Policy

Support resources

Technical guidance depends on the details provided.

Installation, driver, and compatibility guidance may require product model, display size, operating system, order number, photos, or troubleshooting details. Haitouch support can provide recommendations based on the information available.

Limitation of liability

Use products within suitable environments.

To the maximum extent permitted by applicable law, Haitouch is not responsible for indirect, incidental, special, or consequential damages arising from website use, product installation, third-party systems, misuse, or unsupported operating environments.

Changes to these terms

Terms may be updated.

Haitouch may update these Terms of Service from time to time. Continued use of the website or store after updates means you accept the revised terms.