Haitouch focuses on touch hardware such as IR touch frames, touch panels, controller kits, and related components for display upgrade and commercial interaction projects.

Start with your display size, installation environment, operating system, and touch technology preference. If you are unsure, contact support with those details before ordering.

Yes. Custom touch frame projects may require dimension confirmation before production. Please share active display area, outer available space, and installation photos if possible.

An infrared touch frame adds touch interaction around a display by using an infrared sensing grid. It is often used to upgrade existing screens for kiosks, classrooms, retail, and industrial interfaces.

Available sizes depend on the product series. Standard and project sizes may vary, and custom sizes should be confirmed before ordering.

Some setups are plug-and-play, while others may need drivers or calibration tools depending on the operating system and controller. Prepare your OS details before requesting driver support.

Visit the Installation Guides & Drivers page for setup preparation, driver request details, and troubleshooting checks.

Please include product model, order number, operating system version, device type, and a short description of the issue.

Run calibration after final mounting and cable routing. Calibrating before final installation may lead to inaccurate touch alignment.

Haitouch supports international shipping for many destinations. Shipping options may vary by destination, product size, package weight, and carrier availability.

Tracking details are provided when shipment information is available. Tracking may take time to update after the label is created.

Unless otherwise stated in writing, customers are responsible for customs duties, import taxes, brokerage fees, VAT, or other destination charges.

Eligible Haitouch products are covered by a 1-year limited hardware warranty under normal use unless a different written agreement applies.

Custom-made sizes or project-specific products may not be eligible for return unless defective or otherwise agreed in writing. Confirm dimensions before ordering.

Take clear photos of the packaging, shipping label, and product condition. Contact support within 7 days of delivery for review.

Use My Account to review order history, order details, and available shipment information.

An account helps connect your support request to order details, but you can still start from the Support Center if you need help choosing a product.